Refund policy

At 10 Delight Waterfall Systems, we are committed to ensuring the satisfaction of our customers with their purchases. Please review our refund policy below, which applies to all our products and services:

Custom-Made Products:
- Indoor Waterfall KITs & Overflow Channels: Due to the custom nature of our Indoor Waterfall KITs and Overflow Channels, which are made to order according to the customer's desired dimensions, we are unable to accept returns or provide refunds. We encourage our customers to review their orders carefully before submitting to ensure accuracy in the specifications.

Online Courses:
- We offer a 14-day money-back guarantee for all our online courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date. To initiate a refund, please contact our customer service team with your order details at info@10delight.com.

Planning and Consulting Services:
- For planning and consulting orders, we strive to offer flexible solutions tailored to your needs. If you are not satisfied with the service provided, please contact our customer service team within 7 days of receiving your order at info@10delight.com. We will work with you to resolve any issues, including discussing potential refunds or adjustments on a case-by-case basis.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are committed to ensuring the quality of your purchase and your satisfaction.

General Policy:
- To request a refund, please contact our customer service at info@10delight.com. Provide your order number, the name on the account, and the reason for the request.
- Refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to appear on your statement.
- We reserve the right to modify or amend this policy at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the new terms.

For any questions or concerns regarding our refund policy, please don't hesitate to contact us at info@10delight.com. We are here to help you enhance your space with our unique waterfall systems.